Frequently Asked Questions
Everything you need to know about your luxury jewelry experience.
Are all your diamonds certified?
Yes, every diamond at Genesis Diamonds is independently certified by leading gemological laboratories such as GIA, IGI, or EGL USA to ensure the highest standards of quality and authenticity.
What is your return and exchange policy?
We offer a 30-day money-back guarantee on all standard jewelry items. If you are not completely satisfied, you can return your purchase in its original condition for a full refund or exchange.
Do you offer financing options?
We provide several flexible financing plans, including 0% APR options for qualified buyers, to help you secure the perfect piece while managing your budget comfortably.
How long does shipping take for engagement rings?
Standard shipping typically takes 3-5 business days. However, custom-designed or resized rings may require an additional 1-2 weeks for craftsmanship before being shipped via insured overnight delivery.
Do you provide a lifetime warranty?
Absolutely. Our Lifetime Upgrade and Warranty program covers free cleaning, inspection, and tightening of prongs, as well as a 100% trade-in value for diamond upgrades.
Can I customize a piece of jewelry?
Yes, our expert designers specialize in custom creations. You can work directly with our team to select a loose diamond and design a unique setting that reflects your personal style.