Returns & Exchanges
At Genesis Diamonds, we stand behind the quality of our jewelry and offer a 30-day money-back guarantee to ensure your complete satisfaction with every purchase. If you are not entirely pleased with your selection, we provide a seamless return and exchange process for all unworn items in their original condition.
Initiate Your Return
Contact our customer service team or visit our online portal to request a Return Merchandise Authorization (RMA) number and a prepaid insured shipping label.
Package Your Item
Securely place your diamond or jewelry in its original packaging, including all diamond certificates, appraisals, and warranty cards to avoid a replacement fee.
Ship to Genesis Diamonds
Affix the prepaid label to your package and drop it off at any authorized shipping location, ensuring you obtain a receipt for tracking and insurance purposes.
Inspection and Refund
Once received, our gemologists will inspect the item for quality assurance; upon approval, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing